Privacy policy

Last Updated: June 3, 2026

This Privacy Policy describes how House of Kronaar collects, uses, stores, protects, and shares your personal information when you visit our website, use our services, place an order, contact us, or otherwise interact with our store.

House of Kronaar operates this website and online store through Shopify. Shopify helps us provide ecommerce services, including storefront hosting, checkout, payment processing support, order management, fraud prevention, and related tools.

By using our website or purchasing from House of Kronaar, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

When you use our website or place an order, we may collect certain personal information depending on how you interact with our store.

This may include:

- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment confirmation details
- Account information, if you create an account
- Customer support messages
- Device information
- Browser information
- IP address
- Website usage information
- Cart activity and product browsing activity

We do not directly store your full payment card details. Payments are processed securely through Shopify and/or authorized payment service providers.

2. HOW WE COLLECT INFORMATION

We may collect personal information from the following sources:

- Directly from you when you place an order, create an account, contact us, or subscribe to communications.
- Automatically when you visit our website through cookies, pixels, analytics tools, and similar technologies.
- From Shopify and other service providers that help us operate our store.
- From fulfillment, shipping, payment, marketing, or customer support partners.

3. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to operate our store and provide our services.

This includes:

- Processing and fulfilling orders
- Confirming payments
- Arranging shipping and delivery
- Sending order confirmations and tracking updates
- Providing customer support
- Managing returns, refunds, replacements, exchanges, or order issues
- Improving our website and customer experience
- Preventing fraud, abuse, and unauthorized transactions
- Complying with legal obligations
- Sending promotional emails or marketing messages, where permitted

You may opt out of promotional emails at any time by using the unsubscribe link included in our emails.

4. FULFILLMENT, SHIPPING, AND SERVICE PARTNERS

House of Kronaar may work with trusted third-party service providers to operate the store and complete customer orders.

These may include fulfillment, warehouse, production, logistics, shipping, payment, customer support, marketing, analytics, fraud-prevention, and technology partners.

These partners may receive necessary order information, such as your name, shipping address, phone number, email address, product details, and delivery information, only as required to process, fulfill, ship, support, or manage your order.

5. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar technologies to:

- Keep the website functioning properly
- Remember your preferences
- Analyze website traffic
- Improve store performance
- Support checkout functionality
- Personalize your shopping experience
- Provide relevant marketing or advertising

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

6. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with trusted third parties when necessary to operate our store and provide services.

This may include sharing information with:

- Shopify
- Payment processors
- Fulfillment partners
- Warehouse partners
- Production partners
- Logistics partners
- Shipping carriers
- Customer support tools
- Analytics providers
- Marketing and advertising platforms
- Legal, regulatory, or fraud-prevention authorities when required

We do not sell your personal information in the ordinary meaning of selling customer data for money.

Depending on your location, some privacy laws may define certain types of advertising or tracking as “sharing” or “selling.” Where required by law, you may have the right to opt out of such activity.

7. SHOPIFY

Our store is powered by Shopify. Shopify collects and processes personal information to help us operate our ecommerce store, process transactions, provide checkout services, prevent fraud, and improve the Shopify platform.

Information you provide through our store may be transmitted to Shopify and processed by Shopify in accordance with Shopify’s own privacy practices.

8. MARKETING AND ADVERTISING

We may use your personal information to send marketing messages, promotional offers, product updates, or advertising content where permitted by law.

Marketing may be sent through:

- Email
- SMS, if enabled and consented to
- Online advertising platforms
- Retargeting tools
- Social media platforms

You can unsubscribe from promotional emails at any time using the unsubscribe link in the email.

Even if you opt out of marketing, we may still send non-promotional messages related to your orders, account, shipping updates, refunds, or customer service requests.

9. DATA RETENTION

We retain personal information for as long as necessary to operate our business, complete orders, provide customer support, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Retention periods may vary depending on the type of information and the reason it was collected.

10. SECURITY

We use reasonable administrative, technical, and organizational safeguards to help protect personal information.

However, no online transmission, website, payment system, or electronic storage method is completely secure. We cannot guarantee absolute security.

11. CHILDREN’S PRIVACY

House of Kronaar does not knowingly collect personal information from children below the age required by applicable law.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to review or delete the information where required.

12. YOUR PRIVACY RIGHTS

Depending on your location, you may have rights related to your personal information. These may include the right to request access, correction, deletion, restriction, objection, or portability of personal information.

You may also have the right to opt out of certain marketing communications or certain forms of data sharing where applicable.

To make a privacy request, contact us at houseofkronaar@gmail.com.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites, platforms, tools, or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

Please review the privacy policies of any third-party services you use.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.

15. CONTACT INFORMATION

For privacy questions, customer information requests, or concerns about this Privacy Policy, contact:

House of Kronaar
Jaipur, Rajasthan, India
Email: houseofkronaar@gmail.com